SMS TERMS & CONDITIONS

1. PROGRAM DESCRIPTION

Platinum Luxury Marine & Aviation LLC ("Company," "we," "us," or "our") operates an SMS notification program to keep customers informed about their service appointments and account activity. By opting in, you agree to receive text messages from us at the mobile number you provided.

2. TYPES OF MESSAGES WE SEND

When you opt in, you may receive the following categories of SMS messages:

• —Booking confirmations: confirmation that your deposit has been received and your appointment slot is secured.
• —Job-status updates: notifications when your vessel or aircraft moves through service stages: inspection scheduled, estimate ready, work approved, work in progress, quality check, job complete, or cancellation.
• —Portal magic links: a one-time secure link to access your client portal without a password.
• —One-time passcodes (OTP): a 6-digit verification code for portal login or password reset.
• —Service reminders: reminders about upcoming scheduled appointments.

We do not send promotional or marketing SMS messages. All messages are transactional and directly related to your service with us.

3. MESSAGE FREQUENCY

Message frequency varies based on your service activity. You may receive up to 8 messages per service job (one per status stage). Portal login and OTP messages are sent only when you initiate them. There is no recurring subscription.

4. HOW TO OPT OUT

You may opt out of SMS notifications at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages will be sent, except as required by law.

You may also update your SMS preferences at any time by logging in to your and adjusting your notification settings. client portal and adjusting your notification settings.

5. HOW TO GET HELP

Reply HELP to any message to receive a help response with contact information. You may also contact us directly:

• —Email: info@platinumdetailinggroup.com
• —Website: platinumdetailinggroup.com/contact

6. SUPPORTED CARRIERS

Our SMS program is supported by all major US wireless carriers, including AT&T, Verizon, T-Mobile, Sprint, and regional carriers. Carrier support is not guaranteed for all carriers.

7. PRIVACY

Your mobile number and SMS opt-in status are stored securely and used solely to deliver the messages described above. We do not sell, rent, or share your mobile number with third parties for marketing purposes. For full details on how we handle your personal information, please review our Privacy Policy.

8. CHANGES TO THESE TERMS

We may update these SMS Terms from time to time. Material changes will be communicated via SMS or posted on this page with an updated effective date. Continued use of our SMS program after changes constitutes acceptance of the revised terms.

9. CONTACT US

Platinum Luxury Marine & Aviation LLC — Cincinnati, Ohio — Serving Greater Cincinnati, Northern Kentucky, and Southern Indiana
info@platinumdetailinggroup.com