PRIVACY POLICY

1. INTRODUCTION

Platinum Luxury Marine & Aviation LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website at platinumdetailinggroup.com, book our services, or interact with us via SMS.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. INFORMATION WE COLLECT

We collect the following categories of personal information:

• —Identity information: first name, last name.
• —Contact information: email address, phone number, mailing address.
• —Vessel and aircraft information: boat type, make, model, year, length overall (LOA), aircraft type and registration.
• —Service and booking information: service history, job status, appointment dates, location of service.
• —Payment information: payment method type, transaction IDs. We do not store full card numbers — payments are processed by Stripe, Inc.
• —Communications: messages you send us via contact forms, email, or SMS.
• —SMS consent: your opt-in or opt-out status for SMS notifications.
• —Usage data: IP address, browser type, pages visited, and other standard web analytics data.

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• —Schedule, manage, and fulfill your detailing service appointments.
• —Process payments and send receipts.
• —Send transactional SMS notifications (booking confirmations, job-status updates, portal access codes) — only if you have opted in.
• —Respond to your inquiries and provide customer support.
• —Maintain your client portal and service history.
• —Comply with legal obligations.
• —Improve our website and services.

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information with:

• —Service providers: third-party vendors who assist us in operating our business, including Stripe (payment processing), Twilio (SMS delivery), and our hosting provider. These parties are contractually obligated to protect your data.
• —Legal requirements: if required by law, court order, or government authority.
• —Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically retained for a minimum of 3 years. SMS opt-in records are retained for a minimum of 4 years as required by TCPA compliance best practices.

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), secure database storage, and access controls. However, no method of transmission over the internet is 100% secure.

7. YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

• —Access: request a copy of the personal information we hold about you.
• —Correction: request correction of inaccurate or incomplete information.
• —Deletion: request deletion of your personal information, subject to legal retention requirements.
• —Opt-out of SMS: reply STOP to any SMS message or update preferences in your client portal.

To exercise these rights, contact us at info@platinumdetailinggroup.com.

8. COOKIES AND TRACKING

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You may control cookie settings through your browser. We display a cookie consent notice on your first visit.

9. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Your continued use of our services after changes constitutes acceptance of the revised policy.

11. CONTACT US

Platinum Luxury Marine & Aviation LLC — Cincinnati, Ohio — Serving Greater Cincinnati, Northern Kentucky, and Southern Indiana
info@platinumdetailinggroup.com